GDPR Compliance

Thornton Culinary Services Ltd, trading as gleamspire-home, is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides detailed information about your rights and our obligations under these regulations.

Who We Are

For the purposes of data protection legislation, Thornton Culinary Services Ltd is the data controller. This means we determine the purposes and means of processing your personal data.

Registered Address:
47 Colmore Row
Birmingham B3 2BS
United Kingdom

Data Protection Contact: [email protected]

Your Rights Under GDPR

Right to Be Informed

You have the right to know how your personal data is being collected and used. Our Privacy Policy provides comprehensive information about our data processing activities, including what data we collect, why we collect it, and how long we retain it.

Right of Access

You can request a copy of all personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to your request within one month and provide the information free of charge in most circumstances.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to such requests within one month and make necessary corrections without undue delay.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for its original purpose
• When you withdraw consent (where consent was the basis for processing)
• When you object to processing and there are no overriding legitimate grounds
• When the data has been unlawfully processed

Please note this right is not absolute. We may need to retain certain data to comply with legal obligations or establish, exercise, or defend legal claims.

Right to Restrict Processing

You can request that we limit how we use your data in certain situations, such as:

• While we verify the accuracy of data you have contested
• When processing is unlawful but you prefer restriction over erasure
• When we no longer need the data but you require it for legal claims
• While we consider an objection you have raised

Right to Data Portability

Where we process your data based on consent or contract performance, and processing is automated, you can request your data in a structured, commonly used, machine-readable format. You can also request that we transfer this data directly to another controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including:

• Processing based on legitimate interests
• Processing for direct marketing purposes
• Processing for research or statistical purposes

For direct marketing objections, we will stop processing immediately. For other objections, we will stop unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making processes that would trigger this right.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Post: Data Protection Enquiries, gleamspire-home, 47 Colmore Row, Birmingham B3 2BS

When making a request, please provide:

• Your full name and contact details
• A clear description of the information or action you are requesting
• Any information that will help us locate your records (e.g., dates of bookings)

We may need to verify your identity before processing your request. This is a security measure to ensure personal data is not disclosed to unauthorised persons.

Response Timeframes

We aim to respond to all data protection requests within one month of receipt. If your request is complex or we receive numerous requests, we may extend this period by up to two additional months. If an extension is necessary, we will inform you within the initial one-month period and explain why.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual Necessity: Processing required to provide services you have requested, such as booking cooking lessons
• Legitimate Interests: Processing necessary for our legitimate business interests, balanced against your rights and freedoms
• Consent: Processing based on your explicit consent, which you can withdraw at any time
• Legal Obligation: Processing required to comply with applicable laws and regulations

Data Protection Principles

We adhere to the core principles of data protection in all our processing activities:

• Lawfulness, fairness, and transparency: We process data lawfully and are open about our practices
• Purpose limitation: We collect data for specified, explicit, and legitimate purposes
• Data minimisation: We collect only what is necessary for our stated purposes
• Accuracy: We take reasonable steps to ensure data is accurate and kept up to date
• Storage limitation: We retain data only as long as necessary
• Integrity and confidentiality: We implement appropriate security measures
• Accountability: We are responsible for and can demonstrate compliance

Data Breach Procedures

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the Information Commissioner's Office within 72 hours of becoming aware
• Communicate the breach to affected individuals without undue delay when the breach is likely to result in high risk
• Document all breaches and our response actions

Complaints

If you are dissatisfied with how we have handled your data or responded to a request, please contact us first so we can try to resolve the matter. If you remain dissatisfied, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We review and update our data protection practices regularly. Any changes to this page will be posted here with an updated date. For significant changes affecting your rights, we will provide appropriate notice.

This page was last updated in January 2024.