Privacy Policy | gleamspire-home

This Privacy Policy explains how Thornton Culinary Services Ltd, trading as gleamspire-home ("we", "us", "our"), collects, uses, and protects information about visitors to our website and users of our services. We are committed to safeguarding your privacy and handling your data transparently.

Information We Collect

Information You Provide

When you contact us or book our services, we may collect:

Name and contact details (email address, postal address)
Information about your culinary experience and interests
Dietary requirements or allergies relevant to our services
Payment information for processing bookings
Any other information you choose to share in correspondence

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

IP address and approximate geographic location
Browser type and operating system
Pages visited and time spent on our site
Referring website addresses
Device information

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer service
Process bookings and deliver our culinary services
Personalise your experience and tailor our instruction to your needs
Send administrative communications about your bookings
Improve our website and services based on usage patterns
Comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: Processing necessary to fulfil our obligations when you book our services
Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and marketing to existing clients
Consent: Where you have given explicit consent, such as for marketing communications
Legal obligation: Processing necessary to comply with applicable laws

Data Sharing

We do not sell your personal information. We may share your data with:

Service providers who assist our business operations (payment processors, email services)
Professional advisers such as accountants or legal counsel when necessary
Law enforcement or regulatory authorities when required by law

All third parties are contractually bound to protect your information and use it only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typical retention periods are:

Client records: 7 years from last interaction
Financial records: As required by tax legislation
Marketing preferences: Until you withdraw consent
Website analytics: 26 months

Your Rights

Under data protection law, you have rights including:

Access to your personal data
Correction of inaccurate or incomplete data
Erasure of your data in certain circumstances
Restriction of processing
Data portability
Objection to processing based on legitimate interests
Withdrawal of consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit
Secure storage systems with access controls
Regular security assessments
Staff training on data protection

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. For significant changes, we may provide additional notice.

Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Data Protection Enquiries
gleamspire-home
47 Colmore Row
Birmingham B3 2BS
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.